As Basin Concrete experienced accelerated growth with activity in the Bakken, the company engaged DAWA in 2008 to develop a software system to manage the rental activity, field ticketing and invoicing processes. DAWA developed a custom software system that helped scale the business through explosive growth over the next decade. The system continues to evolve with new functionality including enhanced dispatching, purchase order management, maintenance management, and more.
The BCI System is a custom-built, web-based software application that allows Basin Concrete to best manage and scale their business. The application automates the business processes from the customer request for service to dispatching, work and equipment tracking to invoicing and submission for payment. It also manages supporting business processes such as purchase orders and maintenance management and integrates with other third-party software systems.
Work Order Management
Dispatching: Work Assignment and Job Packets
Dispatchers create work orders, define work assignments, assign equipment, drivers and operators, and dispatch work all within the system. Maps, permits and other supporting documentation are also captured. Instantly updated digital displays replaced traditional whiteboards in the dispatch office.
- Equipment and Asset Management
- Location Tracking
- Rental Billing
Always knowing where the equipment is and that everything is getting billed correctly is a comfort to everyone from the rental coordinator and CFO to the general manager and the customer. The BCI system efficiently manages, tracks and bills all rental equipment for superior customer service, accurate billing, and scalable growth.
Ticketing and Invoicing
- Field Ticketing
- Ticket Processing and Tracking
- Invoicing and Accounting System Integration
Office admins can ticket work activity, route for signatures, automatically invoice through accounting integration and submit to Oildex/OpenInvoice without duplicate data entry.